How do I make a formal complaint against British Gas?

How do I make a formal complaint against British Gas?

British Gas’s customer service team is on 0333 202 9802. You can also write to Complaints Management Team, PO Box 226, Rotherham, S98 1PB. If this doesn’t resolve the issue, you can escalate the complaint by contacting the Customer Services Director’s team via [email protected].

How can I speak to a human at British Gas?

If you prefer to speak to a real person, you can call 0113 298 0900 and select Option 2. The number is the same whether you already have one of the British Gas HomeCare products and you’ve got a query or if you are considering becoming a HomeCare customer.

How do I contact British Gas Business by phone?

Please call us on 0333 202 9844 * as soon as you think you may have trouble paying your bill.

Is there a free phone number for British Gas?

The Gas Emergency number is 0800 111 999 If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services emergency line immediately.

Who do you complain to about your energy supplier?

Energy Ombudsman
Complain to Ofgem if you can’t resolve an issue with a network operator or a comparison website accredited by the Ofgem Confidence Code. Energy Ombudsman complaints form or call 0330 440 1624.

What time does British Gas customer service open?

Monday to Friday 9am-5pm
The service is free to use and is available Monday to Friday 9am-5pm. Connect to a SignVideo interpreter and let them know you would like to talk to British Gas. They will then interpret your conversation with a British Gas Advisor.

Can you live chat with British Gas?

You can: Talk to a Live Chat agent. Use Cosmo, our virtual assistant, to help you with queries. Solve common everyday problems on our Tips and Guides.

Is an 0333 number free?

However, the cost to call a 0333 number in the UK the call, just like a regular fixed phone or company. A call to a 0333 number costs the same cost as a regular call to a landline or mobile home. The 0333 numbers are not the same as 0800 and 0808 free, but there may be many free calling rate rates.

Who is the owner of British Gas?

British Gas/Parent organizations