How do I contact DStv customer care in Kenya?

How do I contact DStv customer care in Kenya?

Contact DStv

  1. Shortcode: 22788.
  2. [email protected].
  3. Tel: +254 7110 66000.
  4. Tel: +254 020 4236000.
  5. Address: Multichoice Head Office First Floor, Sarit Centre, Westlands, Nairobi.
  6. USSD: *423#

How do I contact DStv customer care?

Tel: (011) 289 2222 Our call centre is available seven days a week, including public holidays, from 7am-11pm. Please note standard rates apply.

What is my DStv customer number?

This card is linked to your decoder and your customer number that was created with MultiChoice when you initiated your DStv subscription. Your smartcard number is on the reverse of your smartcard, underneath the barcode.

How do I activate my DSTV after payment in Kenya?

Kenya-Resetting DSTV decoder after making Payment

  1. Make payment to DSTV via Mpesa Paybill No.444900 using your account No.
  2. Send an SMS to 3788 by typing ‘Reset’ leave a space and type your DSTV Account No.
  3. Make sure your DSTV decoder is on.

How do I pay DSTV via Mpesa in Kenya?

How to Pay DStv via M-Pesa

  1. Get to M-Pesa and Choose Lipa na M-PESA, then Pay Bill.
  2. Enter the DStv Mpesa Pay bill number, 444900.
  3. Enter your DStv Smart Card number (the Smart Card number is on the card in the decoder)
  4. Then, enter the amount to pay.
  5. M-PESA asks you for your M-Pesa PIN.

Why is my dstv not working after payment?

Your channels are likely to miss after you make your Digital Satellite Television subscription due to various reasons. One is if you make the payment after the subscription has fully expired. The other is when you do not plug in the smart card into the device before any commands are sent to the decoder.

How long does it take for my DSTV to reconnect after payment?

15 minutes
Your services should have been reconnected after 15 minutes if you made an internet bank transfer, an ATM payment or direct deposit at any Absa branch. It could take a little bit longer for the payment to reflect on our system. If this hasn’t happened, you can reconnect your services online or via our mobile app.

How do I renew my DStv subscription in Kenya?


  1. Dial *224#
  2. Enter in your mobile banking PIN.
  3. Select 5) Bank services.
  4. Select 2) Pay bills.
  5. Select 2) Make a one-time payment.
  6. Select your biller (you may need to enter ## to see more billers)
  7. Enter in your smart card number.
  8. Enter in the amount to pay.